"The agency official said that level of public service is a significant shift from having access to a research librarian. <b>"It's a very different thing, to give the public access to a phone number for an expert ... rather than having a professional librarian assist you in tracking down obscure studies or journal articles that may provide you with a more in-depth discussion of those topics. It's not the same level of service."</b> " [emphasis added]
Good overall article on this issue. Crossing fingers that Democrats do well in today's election so that something can be done about this!
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